SME Corporate Banking Assessment Post COVID-19

Commercial / Corporate Banking Assessment After COVID-19 – Small to Medium-Sized Enterprise (SME) Clients

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Situation

A professional services provider wanted to assess the impact of COVID-19 on the SME segment of its banking clients globally.

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Objective

Understand the impact of COVID-19 on SME banking clients, assess reactions of banks globally and determine likely short and long-term scenarios.

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Our Work

10EQS conducted in-depth interviews with 20 banking experts across the globe. The interviews explored key SME customer challenges, adjusted bank product offerings, credit risk management processes & technologies, as well as operation & distribution models.

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10EQS Project Team

• Former McKinsey & Co consultant with experience in banking, product development, and market entry strategies
• 10EQS Delivery Operations (=PMO) providing quality assurance, process management, and expert recruitment
• 20 industry experts

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Industry Experts

• Corporate Banking SME & Digital Product Management – HSBC (UK)
• Vice President, Product Management – UOB (Singapore)
• Corporate Relationship Manager – Bradesco (Brazil)
• SVP, Small Business Banking Region Executive – Bank of America (US)

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Results

The insights helped our client better understand the technology, process & capability needs of its commercial banking clients focusing on SME customer segments during the COVID-19 crisis.

Please reach out to us if you are interested in learning more.

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