Shared Services Organizational Transformation

Best Practices for Shared Services Enabling Functions Adaptation to and Alignment With Business Goals and Objectives

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Situation

Our client wanted to better understand how shared services (i.e., finance, IT, talent) are transforming to respond to fast changing environments.

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Objective

The objective was to understand how shared services enabling functions are adapting to cost pressures, market uncertainty, GenAI application, and how these changes are occurring.

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Our Work

10EQS assessed the importance of shared services as strategic enablers across professional and financial services. 10EQS evaluated how companies leverage outsourcing capabilities for internal use, an industry shift towards value creation, and how shared services functions tackle business goals, governance, quality, and talent development.

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Project Team

• Ex-McKinsey Management Consultant with extensive Strategy and professional services industry experience
• Associate Consultant conducting secondary research
• 10EQS Delivery Operations (=PMO) providing quality assurance, process management and expert recruitment
• 5 industry experts

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Industry experts

• Executive VP & COO – Global Insurance Company (US)
• Former Sr. Managing Director, Global Lead – Global Professional Services Firm (US)
• Former Managing Director, Global Shared Services– Global Professional Services Firm (US)
• COO – Multinational Financial Services Company (US)
• COO Human Capital Solutions – Professional Services Firm (US)

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Results

The insights helped our client better understand guiding principles of shared services such as consistency, efficiency, quality, and people development. 10EQS further defined best practices for shared services leaders focusing on organizational structures, collaboration and key processes to manage market shifts and current trends.