Retail Performance Benchmarking Study

Benchmarking Operational Performance across U.S. Retail Companies

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Situation

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Our client was looking to gain benchmarking insights into operational efficiency, organizational design, and cost-effectiveness across retailers in the US, to understand how their organization compares to peers and where efficiency improvements can drive the greatest impact.

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Objective

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The objective was to gather

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, focusing on areas such as Finance, HR, IT, Legal, Sales & Marketing, Procurement, Merchandising Planning & Allocation (MP&A), Product Design & Development, Supply Chain, Digital, and Data & Analytics.

Our Work

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10EQS conducted 17 in-depth interviewswith senior professionals across Finance, HR, IT, Legal, Sales, Marketing,etc., functions at leading retail companies to validate data inputs, ensureconsistency in definitions, and provide context on best practices.

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Project team

• ManagementConsultants with extensive experience in benchmarkingassessments and market research
• 10EQSDelivery Operations (=PMO) providing quality assurance, processmanagement and expert recruitment
• 17industry experts

Industry experts (excerpt)

• SeniorDirector, Finance – E-Commerce Retail Company (US)
• MarketVP of HR – Retail Company (US)
• Director,AI Development – Retail, Consumer Services Company (US)
• DataEngineer – Retail Company (US)
• Director,Product Management & Analytics – E-Commerce Retail Company (US)
• SupplyChain Manger – E-Commerce Retail Company (US)
• Head of Global Procurement – E-CommerceRetail Company (US)

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Results

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10EQS ‍. 10EQS identified significantvariations in cost and workforce allocation, particularly in Finance, SupplyChain, and Digital. We equipped the client with fact-basedinsights to support strategic decisions around resourcing, cost allocation, and future operating model design.

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