Payments Infrastructure Modernization

Analyzing Payment Hubs & Migration Frameworks Across Global Markets

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Situation

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Our client aimed to understand how leading banks and financial institutions modernize legacy payment systems.

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Objective

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The objective was to identify best practices through gaining a comprehensive, strategy-first lens on how large financial institutions are approaching and re-architecting payment hubs, with a focus on decision-making, operating models, and long-term architectural direction.

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Our Work

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10EQS interviewed senior leaders across North America, Europe, and Asia with direct ownership of modernization programs to analyze the evolution of internal payment infrastructure.

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Project team

• Ex-BCG Strategy Consultant with finance and payment industry experience (Ex-HSBC, Ex-J.P. Morgan)
• 10EQS Delivery Operations (=PMO) providing quality assurance, process management, and expert recruitment
• 5 industry experts

Industry experts (excerpt)

• VP, Product Owner & Technical Delivery Manager – Major Financial Institution (Canada) 
• SVP, Global Payments Transformation – Global Bank (UK)
• SVP, Head of Global Sanctions Strategy & Transformation – World-renowned Bank (India) 
• Vice President – Global Financial Institution (UK)
• Director of Product Management, Global Payments – Leading Bank (UK)

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Results

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10EQS uncovered that payments hub modernization has evolved into a fundamental operating model redesign rather than a traditional technical upgrade. High-performing organizations are redefining frameworks to balance various factors, such as internal risk control and external agility. Success in these high-volume environments is increasingly defined by the ability to manage migration complexity and align organizational prioritization.

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