Patient Access Solution Voice of the Customer

Jan 18, 2022

Patient Access Software & Services Market Receptivity Assessment

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Situation

A healthcare solutions firm was looking to launch a new patient access software for healthcare providers to optimize operations and improve the patient experience.

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Objective

Test market receptivity of software offering with key stakeholders at major US healthcare providers.

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Our Work

We conducted a voice of the customer study to assess how healthcare providers are currently measuring operational performance, patient experience, and which attributes they would be looking for in a software solution.

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10EQS Project Team
  • Healthcare consultant with experience in software solutions
  • Healthcare research analyst
  • 10EQS Delivery Operations (=PMO) providing quality assurance, process management, and expert recruitment
  • 18 industry experts

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Industry Experts
  • Hospital CEOs & CFOs
  • Chief Strategy Officer
  • Chief of Strategy for Ambulatory Surgery Centres
  • Director of Clinical Ops – Medical Specialties; Member of Access Committee
  • VP Ambulatory & Orthopaedic Therapies
  • Director of Patient Experience
  • Director of Patient Access

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Results

The insights provided the client with customer feedback, as well as insights on the buying decision-making process.

Please reach out to us if you are interested in learning more.

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