Knowledge Management Best Practices

Knowledge Management Governance and Strategy Benchmarking & Best Practices

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Situation

Our client wanted to better understand strategy and governance of knowledge management processes across all dimensions.

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Objective

The objective was to explore best practices for aligning knowledge to business objectives, creation and maintenance of content, and how knowledge is distributed within industry & functional areas.

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Our Work

10EQS assessed unified strategies for knowledge management, governance structure and processes, and the pain points between knowledge architecture and GenAI across various professional services firms. 10EQS further defined clear success criteria, KPIs and ROIs for knowledge management.

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Project Team

• Ex-McKinsey Management Consultant with extensive internal strategy and future of work experience
• Associate Consultant conducting secondary research
• 10EQS Delivery Operations (=PMO) providing quality assurance, process management and expert recruitment
• 5 industry experts

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Industry experts

• Former VP, Knowledge Management Operations & Strategic Initiatives – Global Professional Services (US)
• Former Associate Director, Knowledge Management – Global Professional Services (US)
• Former Managing Director, Innovation & Knowledge Management – Global Professional Services (US)
• Former Global Knowledge Leader – Global Professional Services (US)
• Former Director, Digital Knowledge Solutions – Global Professional Services (US)

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Results

10EQS found that knowledge management is increasingly recognized as a strategic enabler, with centralized teams and executive sponsorship helping to align knowledge investments to business priorities. The insights helped our client better align internally and capitalize on the benefits of a future vision for KM and leveraging GenAI capabilities.