Our client wanted to better understand the operational cost structure of insurance organizations in North America with a particular focus on the US market.
The objective was to collect benchmarking data to support client conversations externally and internally.
10EQS sourced and interviewed experts working in commercial underwriting and personal claims across various leading insurers in the US. 10EQS further evaluated the operational performance of these insurers on a granular level including insurance lines and company size.
10EQS collected and evaluated 45 KPIs of interest within commercial P&C underwriting (e.g., acquisition expense ratio by channel, policy renewal rate, volume per LoB) and personal P&C claims (e.g., claims volume/settlement ratio, straight through processing %). The benchmark data supported our client develop their insurance industry thought leadership.
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