Our client was seeking to understand how HR teams are developing critical human skills and how the prioritization of these skills is evolving as AI becomes embedded in the workplace.
The objective was to explore how organizations define and develop human skills, how these skills are measured and incentivized, and how changes with AI are reshaping skill requirements and workforce development strategies.
10EQS conducted in-depth interviews with senior leaders in talent, HR, and people strategy across industries to evaluate how high-performing organizations build human capabilities, focused on performance management, leadership/culture development, and the role of AI in augmenting human judgment and redesigning work.
10EQS found that human skills are shaped less by training and more by leadership, incentives, and culture. Agility and emotional intelligence stand out as the most critical skills, while top-performing organizations build psychological safety and focus on outcomes, leveraging AI only to bolster, not replace, human capability.
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