ERP Software Implementation Due Diligence

ERP Implementation Solutions – VoC & Due Diligence Support

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Situation

Our client was evaluating potential acquisitions of two ERP implementation companies serving SMB clients in the US.

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Objective

The objective was to conduct voice-of-the-customer interviews with customers of the target companies to assess how its brand measures up to customer expectations and market competition.  

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Our Work

10EQS interviewed decision-makers across customer accounts of both target companies to assess the target company’s current offering, customer buying criteria, strengths & opportunities for improvement. 10EQS evaluated the competitive landscape and potential impact of market conditions in the event of an economic downturn. For one of the target companies, 10EQS also conducted a sprint analysis to assess the SMB ERP market landscape to determine how well positioned the target is to generate incremental revenue.

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Project Team

• Ex-McKinsey Consultant with M&A experience, leading the sprint workstream
• Ex-Booz Consultant & Ex-Deloitte Consultant leading VoC workstreams
• Associate Consultant conducting secondary research
• 10EQS Delivery Operations (=PMO) providing quality assurance, process management and expert recruitment
• 27 industry experts (22 customer interviews)

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Industry experts (sample)

• CFO – Hospitality (Customer)
• SVP of Business Operations – Telecommunications (Customer)
• COO – Food & Beverage (Customer)
• Head of IT – Publishing (Customer)
• Client Partner, SaaS Services Sales – ERP Company
• Mid-Market Account Executive – ERP Company

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Results

The insights helped the client better understand the outlook & opportunities of the ERP integrator market and customer perceptions of the two target companies to support their acquisition decision.