Our client was looking to develop key operational and performance benchmarking metrics across U.S. banking institutions, spanning retail, commercial, digital, and operations.
The objective was to benchmark operational efficiency and service effectiveness across large US retail and commercial banks, guided by a structured set of 73 KPIs.
10EQS conducted 28 in-depth interviews (25 hours) with senior professionals across commercial, retail, digital, and operations functions at national and regional banks. 10EQS gathered quantitative data across the target KPIs such as lending, payments, and account management, and include metrics like loan processing turnaround time, payment failure rates, and percentage of revenue by product line.
10EQS delivered robust benchmarking data across diverse bank types and business lines, validating data through expert clarifications to ensure consistency and accuracy, resulting in a final dataset that supports reliable cross-institutional comparisons and actionable performance insights at the KPI level.
Get in touch with us and we will get back to you immediately.
10EQS needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our Privacy Policy.
%2C%20Color%3DNegative.svg){kind=small}
