Commercial / Corporate Banking Assessment After COVID-19 – Small to Medium-Sized Enterprise (SME) Clients

Situation

A professional services provider wanted to assess the impact of COVID-19 on the SME segment of its banking clients globally.

Objective

Understand the impact of COVID-19 on SME banking clients, assess reactions of banks globally and determine likely short and long-term scenarios.

Our Work

10EQS conducted in-depth interviews with 20 banking experts across the globe. The interviews explored key SME customer challenges, adjusted bank product offering, credit risk management processes & technologies, as well as operation & distribution models.

10EQS Project Team
  • Former McKinsey & Co consultant with experience in banking, product development and market entry strategies
  • 10EQS Delivery Operations (=PMO) providing quality assurance, process management and expert recruitment
  • 20 industry experts
Industry Experts
  • Corporate Banking SME & Digital Product Management – HSBC (UK)
  • Vice President, Product Management – UOB (Singapore)
  • Corporate Relationship Manager – Bradesco (Brazil)
  • SVP, Small Business Banking Region Executive – Bank of America (US)

Results

The insights helped our client better understand the technology, process & capability needs of its commercial banking clients focusing on SME customer segments during the COVID-19 crisis.