Total Cost of Ownership & VoC Study for E-commerce Platforms in North America
Situation
Our client was looking to better understand the e-commerce platform market within North America from a customer perspective, with a particular focus on 4 target platforms.
Objective
The objective was to assess total cost of ownership (TCO) metrics for the target platforms in the e-commerce space, as well as identify key criteria and features that influence vendor selection.
Our Work
10EQS identified key e-commerce decision-makers & leaders across various industries that have extensive knowledge of their enterprise’s e-commerce technology stack and operations, including TCO, purchasing decisions, experience in implementation, etc.
Project Team
- 10EQS Delivery Operations (=PMO) providing quality assurance, process management and expert recruitment
- 10 industry experts
Industry experts (sample)
- Senior Manager, Global eCommerce – Appliances, Electrical, and Electronics Company (United States)
- VP & GM, eCommerce – Kitchen Supply Retail Company (United States)
- Director, eCommerce, Trading & UX – Clothing Retail Company (Canada)
- Senior Director, IT, Project Management & Innovation – Jewelry & Silverware Manufacturing Company (Canada)
- Head of Growth, E-Commerce – Streaming Media Company (US)
Results
10EQS provided the client with forward-looking insights including specific TCO metrics, KPIs, and other performance metrics for each of the target e-commerce platforms.